SLS Cancun Hotel & Spa

The property was beautiful and I liked the option of staying at the pool or going down to the beach. It was also gated with good security. The staff was phenomenal and really took care of us!

From the start to end, staff was joyful and always helpful even though my flight was in late night. The staff assured that I enjoy my time resting in lobby/pool/gym. The food was great and all amenities, especially gym and spa were spot on.

The hotel is amazing , the room deluxe is perfect for 3 is confortable and big I love it . the food is delicious the burger and fried potatoes wow!!! the only thing is wine is expensive and evian ....

When we arrived we did ask for an upgrade (had to pay extra )and we get a room with view on the ocean, with balcony. Once we arrived a hammock was directly installed which we did use the days that we did stay at the SLS. We loved the breakfast, normally I always book a room with breakfast but this time I did not regret, the breakfast was a la carte and it was amazing, we showed up our first day at 0700 but the breakfast only started at 0800, SLS is the type off hotel which is doing another step, so we could take place and order our coffee and slowly choose what we like to eat. The fresh banana bread was amazing, it was this good that we ask for extra bread what we took to our room and enjoyed at the beach. They have an electronic butler with the use by whatsapp, we ask about our coffee machine not working, 10 minutes later they bring a new coffee machine to the room (the old machine was not plugged in...). We ask for fresh banana to our room, they took the extra step to make in their free time shopping at their own grocery shop. We ask help to visit Cirque Du Soleil, they did help us at the reception and arrange a private car. Everything was excellent during our stay, only sad thing is we only did stay 4 nights. In the evening they would bring extra water to the room, some chocolate and if you are not in your room close the curtains.

Loved this hotel, staff welcoming and helpful. Upgrade on arrival made our last night of holiday extra special. Experience from first entering hotel excellent. Would definitely look for SLS hotels throughout the globe!